Legal Notice

Terms and Conditions of Use

Welcome to the Terms and Conditions of the platform www.matt.com.co. Please read this document carefully, as it contains the conditions of service and how you can use our website. If you have any questions, feel free to contact us through the channels provided at the end of the document.

1. What are MATT’s Terms and Conditions?

The Terms and Conditions (hereinafter, “Terms” or “Agreement”) regulate the relationship between users of the website and MATT S.A.S. BIC, identified with NIT 901.492.626, headquartered in Medellín, Colombia (hereinafter, “We” or the “Company”). This agreement governs access, use of content, and services offered on our website.

2. Who do these Terms and Conditions apply to?

The Terms apply to anyone who accesses, browses, or uses this website, whether or not they register. By using the platform, the user agrees to fully comply with these Terms.

We reserve the right to modify these Terms at any time. If changes affect your rights or obligations, we will notify you through the platform's available communication channels.

If you disagree with the Terms and Conditions, you must stop using the website immediately.

3. Who can use this website?

The website is available to individuals with the legal capacity to enter into contracts. Minors may use the platform starting at age 14, provided they have authorization from their legal guardians, who will be responsible for their actions.

In some cases, specific functionalities or services may require a minimum age. If a user does not meet these requirements, it will not be considered a breach of our obligations.

4. Acceptance of these Terms and Conditions

Using the website and its services implies acceptance of these Terms and our Personal Data Processing Policy.

We may implement mechanisms, such as checkboxes, to ensure your acceptance of the Terms.

5. Translations and Binding Terms

While the Terms may be translated into several languages, the Spanish version will prevail in case of discrepancies or conflicts.

6. Services and Payments

6.1. Catalog and Prices

We offer products and services listed in a catalog with total prices (including taxes) and relevant details. Shipping costs will be calculated based on the buyer's location unless otherwise stated.

6.2. Product Origin

Products are manufactured by third parties inside and outside Colombia, and the manufacturer’s brand will be displayed.

6.3. Images

Product images are for reference only and may vary slightly due to factors such as lighting or screen display.

6.4. Contract Formation

The purchase contract is formed when we confirm acceptance of your purchase offer. We reserve the right to reject orders in cases of resale or transaction errors.

6.5. Shipping

Deliveries are made within Colombia, with estimated times of 2 to 10 business days depending on location and logistics.

6.6. Returns and Withdrawal Rights

  • You may exercise your withdrawal right within 5 business days after receiving the product.
  • The product must be returned in the same condition in which it was received.
  • Return costs will be covered by the buyer.

6.7. Payment Methods

We accept payment methods managed by third parties. We are not responsible for any security issues associated with these methods.

7. Third-Party Platforms

You may encounter links to third-party platforms on our website. We are not responsible for their availability, security, or terms of use.

8. Code of Conduct

As a user, you are prohibited from:

  • Posting discriminatory or violent content.
  • Requesting or collecting personal data from other users without consent.
  • Engaging in harassing behavior or sending unwanted messages.

9. License of Use

You are granted a limited, non-exclusive, non-transferable, and non-sublicensable license to use this platform for non-commercial purposes.

10. Termination of Service

We reserve the right to suspend or disable access to the website in case of breach of these Terms or for operational reasons.

11. Availability

While we make every effort to ensure the platform operates smoothly, we cannot guarantee uninterrupted access or error-free performance.

12. Assignment

We may assign these Terms to third parties without prior notice. Our successors must comply with the obligations outlined here.

13. Governing Law

These Terms are governed by Colombian law. If any provision is deemed invalid, the remaining provisions will remain enforceable.

14. Complaints, Claims, Requests, and Suggestions

You can contact us via:

Include the following information in your communication:

  • Full name.
  • Identification number.
  • Brief description of your request.
  • Relevant documents or evidence.

15. Intellectual Property

All elements of this website are owned by MATT S.A.S. BIC or are duly licensed. They are protected by intellectual property and copyright laws.

If you have additional questions, feel free to contact us. Thank you for using our platform!